Employee Spotlight

HGC Construction would not be the company it is today without its incredible staff. Each month we highlight one member from our team with a Q&A session. Doug Saville has been with HGC for the last 4 1/2 years and is a valuable part of our growing traveling superintendent team. Doug is currently working in Davie, FL on an Artis Senior Living ^[1] facility.

 

Doug Saville, Superintendent

What is your personal philosophy?
My leadership philosophy is straight out of the army field manual. I use it in my everyday life and at the work place.

My philosophy is basic…provide the highest quality service possible to every person you encounter.  We are a value based, customer service organization and we need to have a patient-centered approach to everything we do.  We are caring for America’s heroes; both past and present.  When we care for their Family members, we are also caring for heroes, for they are the ones that are supporting the service member and they are key players in our military team, which serves this nation.  Every one of these heroes that walks through our doors should feel like a VIP.  What each one of us does on a daily basis matters, regardless of our job.  We all contribute to the mission.  No one job is more important than the other.  If just one link (team member) in this chain fails to perform a portion of the mission to standard, we all fail because we are not providing the best care possible to our beneficiaries.  You have the ability to make a positive difference in peoples’ lives every day.  Every member of this team should ask themselves, “Am I living by our values and making decisions that are consistent with these values when I interact with patients and coworkers?”

Some key points:

• Know your chain of command and how to use it.  You have not exhausted your chain of command at BJACH until the issue reaches me.
• If you are lacking something to perform your mission, bring it to the attention of your chain of command so we can promptly address it.
• Any patient safety issue should immediately be brought to the chain of command.
• Use the chain of command.  When you need to go beyond it, keep your chain informed.
• Continually strive to improve processes in your individual work areas.
• If you see a problem, fix it or bring it to the attention of someone who can.  Don’t ignore it.
• Supporting each other is just as important as supporting the mission.
• Ask for help before it’s too late (in all aspects of your life and career).
• Continue the relentless pursuit of customer satisfaction.  Customer/patient feedback is a valuable tool to improve patient care.
• Basic military courtesy should be a part of everyday life.
• Always strive to do the right thing, even when no one is looking or when tempted to take the “easy” wrong.

(ref. US.Army.gov ^[2]).

What is your favorite aspect of working at HGC?
Being a part of the HGC team and the HGC family.

Across your career, what has changed the most in the industry?
I think the technology has changed so much. I remember the bag phones, Mac computer and a floppy disk back in the day. Then came the pagers, flip phones and laptops. In modern times we have smart phones that do everything you need.

Any funny memory you’d like to share?
Probably the Artis Mason job. Terry Prosser was pumping out the footers while trying to get ready for the big pour. We had mud probably 1ft deep in some places. Terry stepped of the gravel pad to place the pump. While doing this he lost his muck boot in the mud and did a Pete Rose flop in the mud. You can always count on him to do anything.

What do you like to do on your days off?
I like to spend quality time with my girls. Attending sporting events with my girls, four-wheeling, hunting, beach, lake, boating and riding my Harley.

What would you do (for a career) if you weren’t doing this?
Farmer or own my own business running heavy equipment.

Tell us something that might surprise us about you.
On the weekends when I’m not attending sporting events with my girls, I enjoy sitting in my tree stand or blind just watching nature, it’s peaceful. I have had owls, turkeys, and red tail hawks fly right in my tree and stand above me or a group of F-18 hornets fly over at our family farm.

What are you most proud of?
Probably seeing my girls grow up and turn into little ladies.

What advice would you give to a new hire?
Learn as much as you can from the elders; the sky is the limit, work hard, pay attention to detail and safety first.

Anything else you’d like to add?
Life is short, work hard, play hard and tell your loved ones you love them everyday.